Dear AppleVis Community,
I’m writing on behalf of the WeWALK team, and we’re excited to introduce WeASSIST, a real-time visual assistance service designed to support blind and low vision users in navigating everyday tasks more independently.
Many daily situations can become stressful very quickly: finding the correct entrance to a building, using an inaccessible payment terminal, locating the right platform in a crowded station, identifying the right product among similar packaging, reading a printed notice, or figuring out an unfamiliar machine with unlabeled buttons.
WeASSIST is designed for exactly those moments.
Through the WeWALK app, you can start a live video call and connect with a professionally trained agent. Using your phone’s camera, the agent can interpret what is around you and guide you step by step based on what you need in the moment.
Some situations where WeASSIST can be especially useful include:
• Finding the right entrance, desk, gate, platform, pickup point, or nearby location.
• Navigating unfamiliar indoor and outdoor spaces, including airports, train stations, hospitals, hotels, and shopping centres.
• Reading printed mail, forms, signs, labels, or handwritten information.
• Distinguishing between similar products, checking prices, or confirming details such as expiry dates.
• Handling tasks that become difficult when accessibility is incomplete, such as kiosks, websites, payment machines, self-checkout systems, or household appliances.
We also want to highlight that WeASSIST is not limited to Smart Cane users. Anyone can use the service through the WeWALK app, even without a smart cane. In addition, users who have a WeWALK Smart Cane receive 90 free minutes per month.
Our goal is not only to provide assistance, but also to help people act with more confidence in situations where they might otherwise hesitate, postpone a task, or need to rely on a stranger nearby.
As we’ve recently launched the service, all new users receive 45 free minutes to try WeASSIST. We also know affordability matters. That’s why WeASSIST is priced to be approximately 40% more affordable than similar professional visual assistance services, helping make this kind of support accessible to more people.
We would truly value your feedback. If you try WeASSIST, your experience and suggestions will help us improve the service for the community.
If you have any questions, suggestions, or feedback, please feel free to reply to this post. We’d love to hear from you.
Sincerely,
The WeWALK Team.
Comments
What makes this different from BeMyEyes
Yeah the volunteers aren't trained but I don't se the point in paying for a survice when i can get it for free?
prices
How does this differ from services like Aira? What is the monthly cost?
Pricing model
Will definitely give the free trial a go.
What though is the pricing model after that? The main reason I’ve never signed up with Aira, beyond the free 5 minutes, is because you have to take an expensive monthly subscription. If you could simply pay as you go, I’d do that. I only need such services from time to time, so a subscription doesn’t make sense for me.
agree about pay on a per use basis
Subscribing to services like Aira and this new one wouldn't be a practical expense for me. However, if I could pay a fee every time I legitimately need a service like that, I'd have absolutely no problem with doing that. I would think/hope that only paying for what a person actually uses might lower the overhead costs for services like this, especially those that are primarily AI-based. If people constantly use assistance like this, then subscriptions make sense, but for those of us who just need to get a quick question answered every once in a while, there really needs to be a more budget-friendly option.
No quick assist based Windows PC screen sharing/control
One of the critical things I use most with AIRA subscription, including with the first free five minutes, is the ability for this very professionally trained agent to connect to my computer and take control off it upon my allowance during the call, to then take actions on various app screens that lack Accessibility and/or usability, using Microsoft Windows in build quick assist feature. I will certainly become a paying subscriber to we assist if they incorporated this ability into the service/app. regarding the other posters question about be my eyes, personally, but I appreciate the whole effort and the idea for people who are too broke Aira subscriptions, I must add that my experience working with the volunteers/staff of AIRA is 10 times better and consistent and effective and useful and pleasurable and working with intention, but ill-trained and inconsistent and unreliable be my eyes volunteers.
User privacy
@Alicia Krage
Hi Alicia, thank you for your question!
WeASSIST is part of the WeWALK app, which offers an end-to-end mobility experience for visually impaired individuals — from navigation to real-time visual assistance, all in one platform.
With WeASSIST, users can connect to trained agents who provide live support through the phone’s camera whenever needed, helping them move more independently in daily life.
For the latest pricing and available plans, you can check the “Subscription Packages” section directly in the WeWALK app.
@Prateek Dujari
Hi Prateek, thank you for sharing such a detailed experience — this is really valuable.
WeASSIST is designed as part of a broader mobility experience within the WeWALK app, supporting users not only with real-time visual assistance but also with navigation and independent movement in daily life.
At the moment, the service focuses on live visual guidance through the smartphone camera, where trained agents support users step by step while the user remains fully in control.
Your suggestion around remote desktop support is a strong one, and we’ll definitely pass it along to our product team as we continue expanding the platform.
We’re also continuously improving agent training and service consistency, and feedback like yours plays a key role in that.
@Jammy
Hi Jammy, thanks for raising this important question.
Privacy and trust are critical for us. Within the WeWALK app, all services — including WeASSIST — are designed with secure, real-time interactions in mind.
During a session, only the user and the trained agent have access to the live video, and we continuously work to maintain high standards for data protection while enabling a seamless mobility experience.
@Missy Hoppe
Hi Missy, thank you for sharing your perspective — this makes a lot of sense.
WeASSIST is part of the broader WeWALK mobility platform, which aims to support independent movement in daily life through multiple integrated tools.
We currently operate on a subscription model, but we understand that this may not suit everyone, especially for occasional use.
To support flexibility, we offer free minutes for new users and additional benefits for WeWALK Smart Cane users. Your suggestion around a pay-as-you-go model is very valuable, and we’ll share it with our team as we continue evolving the platform.
@Dave Nason
Hi Dave, thank you for your question.
WeASSIST is currently offered through a subscription model within the WeWALK app, which provides a broader mobility experience beyond real-time assistance.
We don’t yet offer a pay-as-you-go option, but we do provide free minutes for new users so the service can be experienced without an upfront commitment.
We understand the need for more flexible usage options, and your feedback is very helpful as we continue improving the platform.
You can find the latest pricing details in the “Subscription Packages” section of the WeWALK app.