Are there some InnoSearch market place users out there?

By eyesfreesight, 30 October, 2026

Forum
Accessibility Advocacy

Hello everyone! I heard of a market place called InnoSearch and developed specifically for the blind community to make shopping easier. I was just wondering whether some of you use this store on the regular basis. I tried their IOS app but it's pretty glitchy, especially when it comes to their own AI! Anyway, my question is not regarding the app but rather the whole service:
As far as I understand, they use Amazon as a website to shop from. My question is whether it's cheeper to order things off of Amazon directly, not through InnoSearch? I know that InnoSearch runs some sales from time to time, but I believe Amazon still has more sales and deals overall since it's a huge platform.... I know there's an Amazon subscription called Amazon Prime that gives you some extra shopping benefits. Maybe it's possible to combine all these advantages together?
Any answer will be deeply appreciated :)

Options

Comments

By Remy on Friday, October 30, 2026 - 18:59

I've used this service two times. The first went off without a hitch. It's easy to use on the web. Haven't tried the app in a while. The second time it was still easy, but I also messed up my address. Instead of sending it to the wrong address, someone from Inosearch actually called me to confirm some details of the transaction. I couldn't beleive it! Very good first impression.

By David Taylor on Friday, October 30, 2026 - 19:29

I used the web a few times. It's very good for finding things, often easier than searching onlne normally. I find their AI to be generally quite good, although it's very cumbersome and verbose. The problem I have is that when you use Amazon to order things, it does not go through your own Amazon account. Not only does that mean that prime might not work, I honestly didn't research it enough to know that, but also, you don't get any of the updates about your order being dispatched, or the time estimates for delivery that you get in the app. Further, you can't see it in your order history either if you should want to order it again. I looked at it for other things, and I generally find it less useful than websites I use regularly, so I probably wouldn't use it much, but I am by no means calling it bad, or not of use to anybody.

Do you use Amazon on your iPhone? If so, is the app totally usable for the blind? Can I order through the app only as a totally blind person (using Voiceover only) and go through my order history, order things again, etc.?

By Daniel Angus MacDonald on Friday, October 30, 2026 - 23:52

the iPhone app for Amazon, is completely accessible, in my experience. you need to setup a payment method, paypal is not supported, so either a credit card, a gift card, or a card which takes money out of a bank account. different banks have different names for this type of card, and different policies for this type of card.. for example the Royal Bank of Canada, (RBC), you need a checking account, while the Canadian Imperial Bank of Commerce(CIBC), gives a higher limit,, and does not require a checking account. . RBC calls this card a virtual visa debit, while CIBC, it is not a seperate card. you need to provide your shipping address as well. Amazon Prime does provide shopping benefits, mainly two day shipping and voice purchasing, on an Alexa enabled device, such as an Amazon Echo , , a fire stick, or a fire TV. this as well, works on your phone with the Alexa app, for added efficiency.. . Prime as well includes deals, and special prime days for members. it has kindle+, prime video, prime music, and many other benefits. it cost around $100.00 annually or 11.49 monthly. the amazon app is updated often, , and in my experience, has never completely been unusable.. the app sometimes, things are different than the website, but when you are starting out with it, you'll get the hang of it quickly.

By Alicia Krage on Saturday, October 31, 2026 - 03:07

I use Innosearch and love it. I actually like the website a bit more than the app, but I've always had a good experience.

It isn't cheaper than Amazon -- in fact, it's the same price -- but you don't pay a delivery fee which is nice. Only downside is there's no gift option, which is useful around the holidays.

I like it because it's far less cluttered. No need to scroll through a bunch of ads. i haven't used amazon in two years and I love it.

I've also used Innosearch to book flights. I was a little nervous, but it worked well.

By eyesfreesight on Saturday, October 31, 2026 - 06:06

In reply to by Alicia Krage

But Amazon has some deals and sales all the time. Not sure if the Amazon prices synchronize with InnoSearch in this case....
And InnoSearch doesn't have any order history as far as I heard, and this order history can't be synchronized with your Amazon account

By Alicia Krage on Saturday, October 31, 2026 - 16:54

In reply to by eyesfreesight

You can get things on Innosearch from other retailers other than Amazon, just as an FYI. And there is a section where you can see your order history.

By mr grieves on Saturday, October 31, 2026 - 17:14

I've always had a good experience with it. The web site is really easy to use and they have a good selection of products from a wide variety of places - as has been mentioned it's not just Amazon. I remember one time trying to find a gift for someone and I found it on a web site I'd never been to. And you know you have that slight feeling of "oh here we go again" when trying to summon the energy needed to battle an unfamiliar site. So I copy/pasted the product into innosearch and up it came and I ordered it from there instead - same site, but just very easy.

I have been called a few times by their custom support - sometimes when an order might take longer than expected. They've always been very friendly and nice. I also did find some accessibility stuff on there which was pretty nice.

They are also very receptive to feedback, so if there is something you don't really like or feel is missing, just let them know.

The AI on the product page can be quite helpful. I've had mixed results with the AI chatbot. The last time I tried to use it I found I struggled to get it to work properly. But it seems a bit basic compared to other things. Last time I just ended up asking Claude to help me find what I was after.

I did hear a good while ago that they were struggling financially and it seemed like the service might go away but they still seem to be here so I presume they sorted that out. I still think they would have more success in promoting this as a mainstream service - don't forget the accessibility roots but maybe set the sights a bit higher. It makes me nervous about how this sort of thing can be sustained given the likely small number of users it has. But having said that, the small number of users is exactly why their service is good.

I will be honest though, I've not used it in a while. I'll often use the Amazon web site even though it's a bit crappy to use, it is still doable and I am more confident of getting the lower price. But for when I want to go a little off piste I would certainly use innosearch again.

I do really like it, though, so I wouldn't have any hesitation in recommending it. At one point there was a link in the Be My Eyes app that got you a discount from innosearch - not sur eif it is still there. That was a while ago.

Going back to Amazon - I think the web site and the app are both accessible enough but I don't enjoy using either of them. Trying to go through black friday sales on the app and you end up in those product grids or whatever, they are fairly painful to work through. The web site has fairly helpful skip links at the top but I wish they would just fix the heading navigation so it made more sense. In both web site and app, I find getting to the actual buy button far more difficult than it should be. (I now always use the skip link on the web site and that seems better)

By Kevin Shaw on Saturday, October 31, 2026 - 23:04

I have used InnoSearch a number of times to purchase items when I don't want my money going to Amazon. the app and website are great on Apple products. I spoke to their founder about a year ago and he's super excited about the platform's potential.

Some things that I'd recommend:
• Shop local. If you want to support someone from your area, but their website does not play well with VoiceOver, InnoSearch is great.
• The search function is quite useful for being specific about an item.
• Comparing pricing between retailers.
• ApplePay. This is dangerously easy when you want to impulse buy, but also a huge time saver if you don't want a multiflow checkout experience.

that's a good point about using it to purchase froma site you already know. I will try that next time I need to order from a local retailer.